November 13, 2025

DORA Compliance for FinTech Startups: Essential First Steps

The FinTech DORA Challenge: Growth vs Compliance

You've built an innovative financial technology platform, secured initial funding, and are experiencing rapid user growth. Then the reality hits: the Digital Operational Resilience Act (DORA) applies to your FinTech startup from day one of operations in the EU market. Unlike established banks with dedicated compliance teams, you're facing enterprise-level regulatory requirements with startup resources.

The challenge is real. DORA doesn't offer small-business exemptions—a 10-person FinTech faces the same core requirements as multinational banks. However, this guide provides a pragmatic, cost-effective approach to DORA compliance specifically designed for resource-constrained FinTech organizations.

Understanding DORA for FinTech Startups

Who Must Comply?

FinTech businesses subject to DORA include:

  • Payment Service Providers: Digital wallets, payment processors, money transfer services
  • Electronic Money Institutions: E-money issuers and digital currency platforms
  • Investment Firms: Robo-advisors, trading platforms, portfolio management apps
  • Crypto Asset Service Providers: Exchanges, custody services, DeFi platforms
  • Crowdfunding Platforms: Peer-to-peer lending, equity crowdfunding
  • Digital Banks: Neobanks and challenger banks
  • InsurTech: Digital insurance platforms and comparison services

Key DORA Requirements for FinTech

DORA Pillar FinTech Application Implementation Priority
ICT Risk Management Cloud security, API protection, mobile app security 🔴 Critical
Incident Reporting 24-hour breach notification, operational disruption reporting 🔴 Critical
Operational Resilience Business continuity, disaster recovery, backup systems 🟡 High
Digital Testing Penetration testing, vulnerability assessments 🟡 High
Third-Party Risk Cloud provider oversight, vendor management 🟢 Medium
Information Sharing Cyber threat intelligence participation 🟢 Medium

The FinTech DORA Implementation Roadmap

Phase 1: Foundation Building (Months 1-3)

Month 1: Governance and Risk Assessment

🚨 CRITICAL FIRST STEPS:

  • □ Designate DORA compliance owner (CTO, COO, or dedicated role)
  • □ Conduct initial ICT risk assessment
  • □ Document critical business functions and supporting systems
  • □ Identify third-party ICT service providers
  • □ Establish incident response team structure

ICT Risk Assessment for FinTech:

FINTECH ICT RISK INVENTORY

Core Technology Stack:

  • □ Mobile applications (iOS, Android)
  • □ Web platform and APIs
  • □ Cloud infrastructure (AWS, Azure, GCP)
  • □ Database systems and data storage
  • □ Payment processing integrations
  • □ Third-party service integrations
  • □ Development and deployment pipelines

Critical Business Functions:

  • □ Customer onboarding and KYC
  • □ Transaction processing
  • □ Account management
  • □ Regulatory reporting
  • □ Customer support
  • □ Risk monitoring and fraud detection

Risk Scenarios:

  • □ API downtime or performance degradation
  • □ Mobile app crashes or security vulnerabilities
  • □ Cloud provider outages
  • □ Cyber attacks and data breaches
  • □ Third-party service failures
  • □ DDoS attacks on web services

Month 2: Policy Development and Documentation

Essential DORA Policies for FinTech (Streamlined):

  1. ICT Risk Management Policy (5-10 pages)
    • Risk governance structure
    • Risk appetite and tolerance levels
    • Risk assessment methodology
    • Monitoring and reporting procedures
  2. Incident Management Policy (3-5 pages)
    • Incident classification criteria
    • Response team roles and responsibilities
    • Escalation procedures
    • Regulatory notification requirements
  3. Business Continuity Policy (5-8 pages)
    • Critical function identification
    • Recovery time objectives
    • Backup and recovery procedures
    • Alternative processing arrangements
  4. Third-Party Risk Policy (3-5 pages)
    • Vendor due diligence requirements
    • Contract essential clauses
    • Ongoing monitoring procedures
    • Exit planning requirements

Month 3: Technical Security Implementation

Startup-Friendly Security Controls:

🔧 COST-EFFECTIVE SECURITY STACK:

  • Multi-Factor Authentication: Implement across all admin systems
  • Cloud Security Posture Management: AWS Config, Azure Security Center
  • Application Security: OWASP ZAP, SonarQube for code analysis
  • API Security: Rate limiting, authentication, monitoring
  • Network Security: Web Application Firewall (CloudFlare, AWS WAF)
  • Endpoint Protection: CrowdStrike, SentinelOne for employee devices
  • Log Management: ELK Stack, Splunk, or cloud-native solutions

Phase 2: Operational Implementation (Months 4-6)

Month 4: Incident Response Capabilities

FinTech Incident Response Team (Minimum Viable):

  • Incident Commander: CTO or senior technical leader
  • Technical Lead: Lead developer or DevOps engineer
  • Business Lead: COO or operations manager
  • Communications: Marketing/PR lead or CEO
  • Legal/Compliance: In-house counsel or external advisor

Incident Classification for FinTech:

Severity Examples Response Time Notification Required
Critical Payment processing down, data breach 15 minutes Supervisory authority
High Mobile app crash, API degradation 1 hour Internal escalation
Medium Minor service disruption 4 hours Team notification

Month 5: Business Continuity Planning

FinTech BCP Essentials:

  1. Critical Function Analysis
    • Customer transaction processing
    • Account access and authentication
    • Regulatory reporting capabilities
    • Customer support channels
  2. Recovery Time Objectives (RTOs)
    • Payment processing: 30 minutes
    • Mobile app functionality: 2 hours
    • Customer support: 4 hours
    • Regulatory reporting: 24 hours
  3. Backup and Recovery Strategy
    • Multi-region cloud deployment
    • Automated database backups
    • Application disaster recovery
    • Communication system redundancy

Month 6: Third-Party Risk Management

FinTech Third-Party Risk Assessment:

⚠️ HIGH-RISK THIRD PARTIES FOR FINTECH:

  • Cloud Infrastructure Providers: AWS, Azure, GCP
  • Payment Processors: Stripe, Adyen, PayPal
  • Banking-as-a-Service: Solarisbank, Railsbank, Synapse
  • Identity Verification: Jumio, Onfido, Veriff
  • Communication Platforms: Twilio, SendGrid
  • Analytics and Monitoring: Datadog, New Relic
  • Security Services: Cloudflare, Auth0

Phase 3: Testing and Optimization (Months 7-9)

Digital Operational Resilience Testing (DORT)

FinTech Testing Program (Scaled Approach):

  1. Quarterly Vulnerability Assessments
    • Automated scanning tools
    • API security testing
    • Mobile app penetration testing
    • Cost: $5,000-15,000 per quarter
  2. Annual Penetration Testing
    • External penetration testing
    • Social engineering assessments
    • Physical security testing (if applicable)
    • Cost: $15,000-40,000 annually
  3. Business Continuity Testing
    • Disaster recovery exercises
    • Communication plan testing
    • Incident response simulations
    • Cost: Internal resources + external facilitation

Cost-Effective DORA Compliance Strategies

Budget Planning for FinTech DORA Compliance

Component Year 1 Cost Ongoing Annual Key Considerations
Compliance Personnel $80K-150K $80K-150K Can be part-time initially
Security Tools $25K-50K $30K-60K Cloud-native solutions preferred
External Testing $30K-60K $25K-50K Scale with business growth
Legal/Consulting $15K-40K $10K-25K Front-loaded for setup
Training $5K-15K $5K-10K Online courses and certifications
Total $155K-315K $150K-295K 2-4% of revenue typically

Shared Services and Industry Collaboration

Cost-Sharing Opportunities:

  • Industry Consortiums: Join FinTech associations for shared resources
  • Shared Testing Programs: Collaborate on penetration testing
  • Threat Intelligence Sharing: Participate in industry groups
  • Training Programs: Group training sessions and certifications
  • Vendor Negotiations: Collective purchasing power for security tools

Growth-Stage Considerations

Scaling DORA Compliance with Business Growth

📈 GROWTH MILESTONE TRIGGERS:

  • Seed to Series A: Formalize policies, hire compliance specialist
  • Series A to B: Implement automated monitoring, enhanced testing
  • Series B+: Full-time compliance team, advanced risk management
  • Pre-IPO: Enterprise-grade controls, board-level governance

Regulatory Relationship Building

Proactive Regulator Engagement:

  • Innovation Sandboxes: Participate in regulatory sandbox programs
  • Industry Consultations: Respond to regulatory consultation papers
  • Direct Communication: Establish relationships with supervisory teams
  • Transparency: Proactive disclosure of compliance investments
  • Best Practice Sharing: Contribute to industry guidance development

Common FinTech DORA Pitfalls and Solutions

Mistake 1: Treating DORA as IT-Only Issue

Problem: Delegating DORA compliance entirely to technical teams

Solution: Executive-level ownership with cross-functional collaboration

Mistake 2: Over-Engineering Initial Solutions

Problem: Implementing enterprise solutions beyond current needs

Solution: Phased approach with scaling milestones

Mistake 3: Ignoring Third-Party Dependencies

Problem: Insufficient oversight of critical service providers

Solution: Comprehensive vendor risk management program

Mistake 4: Documentation-Heavy Compliance

Problem: Focusing on policies rather than operational effectiveness

Solution: Practical, working controls with appropriate documentation

Success Metrics and KPIs

FinTech DORA Maturity Indicators:

  • Risk Management: Time to identify and assess new ICT risks
  • Incident Response: Mean time to detection and resolution
  • Business Continuity: System availability and recovery times
  • Third-Party Oversight: Vendor risk assessment completion rates
  • Testing Effectiveness: Vulnerability remediation timeframes
  • Regulatory Compliance: On-time reporting and low finding rates

The FinTech DORA Advantage

While DORA compliance requires significant investment for FinTech startups, it also creates competitive advantages:

  • Customer Trust: Robust operational resilience builds confidence
  • Investor Appeal: Strong governance reduces investment risks
  • Market Access: Compliance enables EU market expansion
  • Partnership Opportunities: Meeting bank-level standards opens B2B channels
  • Operational Excellence: Discipline in risk management improves business outcomes

FinTech companies that view DORA as an investment in operational excellence rather than a regulatory burden will emerge as market leaders in the new digital finance ecosystem.

Ready to begin your DORA compliance journey? Download our FinTech DORA implementation toolkit including policy templates, risk assessment frameworks, and cost planning spreadsheets.

Accelerate DORA Compliance with Regulativ's FinTech Solutions

FinTech startups face the same DORA requirements as established banks, but with fraction of the resources. Regulativ's compliance automation platform levels the playing field, providing enterprise-grade operational resilience capabilities at startup-friendly pricing.

🏦 REGULATIV'S FINTECH DORA SOLUTION:

  • ICT Risk Management Automation: Continuous monitoring of cloud infrastructure, APIs, and critical systems
  • Incident Reporting: Automated 24-hour breach notification with multi-jurisdiction support
  • Operational Resilience Testing: Scheduled vulnerability assessments and disaster recovery exercises
  • Third-Party Risk Management: Automated vendor assessments for cloud providers and BaaS partners
  • Regulatory Reporting: Pre-built DORA reporting templates and dashboards

Purpose-Built for FinTech Scale

Our financial services solutions are designed for FinTech growth stages:

  • Seed to Series A: Essential DORA compliance framework at minimal cost
  • Series A to B: Scaled automation with enhanced monitoring
  • Series B+: Enterprise-grade controls with full regulatory capabilities
  • Pre-IPO: Audit-ready documentation and board-level governance

AI-Powered Risk Assessment

Regulativ's AI agents continuously monitor your FinTech infrastructure:

  • Payment Processing Resilience: Real-time monitoring of transaction flows
  • API Security: Automated vulnerability detection and remediation recommendations
  • Cloud Provider Oversight: Multi-cloud monitoring for AWS, Azure, GCP
  • Mobile App Security: Continuous assessment of iOS/Android security posture

Expert FinTech Compliance Guidance

Navigate DORA complexity with our specialized FinTech consultants:

  • DORA readiness assessments and gap analysis
  • Regulatory sandbox application support
  • Cost-effective compliance roadmap development
  • Investor due diligence preparation

FinTech DORA Success Metrics

FinTech startups using Regulativ achieve:

  • 60% lower compliance costs vs. traditional approaches
  • 4-week implementation vs. 6-month manual buildout
  • Investment-ready compliance that accelerates funding rounds
  • Scalable framework that grows with your business

Ready to accelerate your FinTech DORA compliance? Discover Regulativ's FinTech solutions or request a startup-friendly demo to see how we make enterprise compliance accessible to growing FinTechs.

DORA Compliance for FinTech Startups: Essential First Steps

The FinTech DORA Challenge: Growth vs Compliance

You've built an innovative financial technology platform, secured initial funding, and are experiencing rapid user growth. Then the reality hits: the Digital Operational Resilience Act (DORA) applies to your FinTech startup from day one of operations in the EU market. Unlike established banks with dedicated compliance teams, you're facing enterprise-level regulatory requirements with startup resources.

The challenge is real. DORA doesn't offer small-business exemptions—a 10-person FinTech faces the same core requirements as multinational banks. However, this guide provides a pragmatic, cost-effective approach to DORA compliance specifically designed for resource-constrained FinTech organizations.

Understanding DORA for FinTech Startups

Who Must Comply?

FinTech businesses subject to DORA include:

  • Payment Service Providers: Digital wallets, payment processors, money transfer services
  • Electronic Money Institutions: E-money issuers and digital currency platforms
  • Investment Firms: Robo-advisors, trading platforms, portfolio management apps
  • Crypto Asset Service Providers: Exchanges, custody services, DeFi platforms
  • Crowdfunding Platforms: Peer-to-peer lending, equity crowdfunding
  • Digital Banks: Neobanks and challenger banks
  • InsurTech: Digital insurance platforms and comparison services

Key DORA Requirements for FinTech

DORA Pillar FinTech Application Implementation Priority
ICT Risk Management Cloud security, API protection, mobile app security 🔴 Critical
Incident Reporting 24-hour breach notification, operational disruption reporting 🔴 Critical
Operational Resilience Business continuity, disaster recovery, backup systems 🟡 High
Digital Testing Penetration testing, vulnerability assessments 🟡 High
Third-Party Risk Cloud provider oversight, vendor management 🟢 Medium
Information Sharing Cyber threat intelligence participation 🟢 Medium

The FinTech DORA Implementation Roadmap

Phase 1: Foundation Building (Months 1-3)

Month 1: Governance and Risk Assessment

🚨 CRITICAL FIRST STEPS:

  • □ Designate DORA compliance owner (CTO, COO, or dedicated role)
  • □ Conduct initial ICT risk assessment
  • □ Document critical business functions and supporting systems
  • □ Identify third-party ICT service providers
  • □ Establish incident response team structure

ICT Risk Assessment for FinTech:

FINTECH ICT RISK INVENTORY

Core Technology Stack:

  • □ Mobile applications (iOS, Android)
  • □ Web platform and APIs
  • □ Cloud infrastructure (AWS, Azure, GCP)
  • □ Database systems and data storage
  • □ Payment processing integrations
  • □ Third-party service integrations
  • □ Development and deployment pipelines

Critical Business Functions:

  • □ Customer onboarding and KYC
  • □ Transaction processing
  • □ Account management
  • □ Regulatory reporting
  • □ Customer support
  • □ Risk monitoring and fraud detection

Risk Scenarios:

  • □ API downtime or performance degradation
  • □ Mobile app crashes or security vulnerabilities
  • □ Cloud provider outages
  • □ Cyber attacks and data breaches
  • □ Third-party service failures
  • □ DDoS attacks on web services

Month 2: Policy Development and Documentation

Essential DORA Policies for FinTech (Streamlined):

  1. ICT Risk Management Policy (5-10 pages)
    • Risk governance structure
    • Risk appetite and tolerance levels
    • Risk assessment methodology
    • Monitoring and reporting procedures
  2. Incident Management Policy (3-5 pages)
    • Incident classification criteria
    • Response team roles and responsibilities
    • Escalation procedures
    • Regulatory notification requirements
  3. Business Continuity Policy (5-8 pages)
    • Critical function identification
    • Recovery time objectives
    • Backup and recovery procedures
    • Alternative processing arrangements
  4. Third-Party Risk Policy (3-5 pages)
    • Vendor due diligence requirements
    • Contract essential clauses
    • Ongoing monitoring procedures
    • Exit planning requirements

Month 3: Technical Security Implementation

Startup-Friendly Security Controls:

🔧 COST-EFFECTIVE SECURITY STACK:

  • Multi-Factor Authentication: Implement across all admin systems
  • Cloud Security Posture Management: AWS Config, Azure Security Center
  • Application Security: OWASP ZAP, SonarQube for code analysis
  • API Security: Rate limiting, authentication, monitoring
  • Network Security: Web Application Firewall (CloudFlare, AWS WAF)
  • Endpoint Protection: CrowdStrike, SentinelOne for employee devices
  • Log Management: ELK Stack, Splunk, or cloud-native solutions

Phase 2: Operational Implementation (Months 4-6)

Month 4: Incident Response Capabilities

FinTech Incident Response Team (Minimum Viable):

  • Incident Commander: CTO or senior technical leader
  • Technical Lead: Lead developer or DevOps engineer
  • Business Lead: COO or operations manager
  • Communications: Marketing/PR lead or CEO
  • Legal/Compliance: In-house counsel or external advisor

Incident Classification for FinTech:

Severity Examples Response Time Notification Required
Critical Payment processing down, data breach 15 minutes Supervisory authority
High Mobile app crash, API degradation 1 hour Internal escalation
Medium Minor service disruption 4 hours Team notification

Month 5: Business Continuity Planning

FinTech BCP Essentials:

  1. Critical Function Analysis
    • Customer transaction processing
    • Account access and authentication
    • Regulatory reporting capabilities
    • Customer support channels
  2. Recovery Time Objectives (RTOs)
    • Payment processing: 30 minutes
    • Mobile app functionality: 2 hours
    • Customer support: 4 hours
    • Regulatory reporting: 24 hours
  3. Backup and Recovery Strategy
    • Multi-region cloud deployment
    • Automated database backups
    • Application disaster recovery
    • Communication system redundancy

Month 6: Third-Party Risk Management

FinTech Third-Party Risk Assessment:

⚠️ HIGH-RISK THIRD PARTIES FOR FINTECH:

  • Cloud Infrastructure Providers: AWS, Azure, GCP
  • Payment Processors: Stripe, Adyen, PayPal
  • Banking-as-a-Service: Solarisbank, Railsbank, Synapse
  • Identity Verification: Jumio, Onfido, Veriff
  • Communication Platforms: Twilio, SendGrid
  • Analytics and Monitoring: Datadog, New Relic
  • Security Services: Cloudflare, Auth0

Phase 3: Testing and Optimization (Months 7-9)

Digital Operational Resilience Testing (DORT)

FinTech Testing Program (Scaled Approach):

  1. Quarterly Vulnerability Assessments
    • Automated scanning tools
    • API security testing
    • Mobile app penetration testing
    • Cost: $5,000-15,000 per quarter
  2. Annual Penetration Testing
    • External penetration testing
    • Social engineering assessments
    • Physical security testing (if applicable)
    • Cost: $15,000-40,000 annually
  3. Business Continuity Testing
    • Disaster recovery exercises
    • Communication plan testing
    • Incident response simulations
    • Cost: Internal resources + external facilitation

Cost-Effective DORA Compliance Strategies

Budget Planning for FinTech DORA Compliance

Component Year 1 Cost Ongoing Annual Key Considerations
Compliance Personnel $80K-150K $80K-150K Can be part-time initially
Security Tools $25K-50K $30K-60K Cloud-native solutions preferred
External Testing $30K-60K $25K-50K Scale with business growth
Legal/Consulting $15K-40K $10K-25K Front-loaded for setup
Training $5K-15K $5K-10K Online courses and certifications
Total $155K-315K $150K-295K 2-4% of revenue typically

Shared Services and Industry Collaboration

Cost-Sharing Opportunities:

  • Industry Consortiums: Join FinTech associations for shared resources
  • Shared Testing Programs: Collaborate on penetration testing
  • Threat Intelligence Sharing: Participate in industry groups
  • Training Programs: Group training sessions and certifications
  • Vendor Negotiations: Collective purchasing power for security tools

Growth-Stage Considerations

Scaling DORA Compliance with Business Growth

📈 GROWTH MILESTONE TRIGGERS:

  • Seed to Series A: Formalize policies, hire compliance specialist
  • Series A to B: Implement automated monitoring, enhanced testing
  • Series B+: Full-time compliance team, advanced risk management
  • Pre-IPO: Enterprise-grade controls, board-level governance

Regulatory Relationship Building

Proactive Regulator Engagement:

  • Innovation Sandboxes: Participate in regulatory sandbox programs
  • Industry Consultations: Respond to regulatory consultation papers
  • Direct Communication: Establish relationships with supervisory teams
  • Transparency: Proactive disclosure of compliance investments
  • Best Practice Sharing: Contribute to industry guidance development

Common FinTech DORA Pitfalls and Solutions

Mistake 1: Treating DORA as IT-Only Issue

Problem: Delegating DORA compliance entirely to technical teams

Solution: Executive-level ownership with cross-functional collaboration

Mistake 2: Over-Engineering Initial Solutions

Problem: Implementing enterprise solutions beyond current needs

Solution: Phased approach with scaling milestones

Mistake 3: Ignoring Third-Party Dependencies

Problem: Insufficient oversight of critical service providers

Solution: Comprehensive vendor risk management program

Mistake 4: Documentation-Heavy Compliance

Problem: Focusing on policies rather than operational effectiveness

Solution: Practical, working controls with appropriate documentation

Success Metrics and KPIs

FinTech DORA Maturity Indicators:

  • Risk Management: Time to identify and assess new ICT risks
  • Incident Response: Mean time to detection and resolution
  • Business Continuity: System availability and recovery times
  • Third-Party Oversight: Vendor risk assessment completion rates
  • Testing Effectiveness: Vulnerability remediation timeframes
  • Regulatory Compliance: On-time reporting and low finding rates

The FinTech DORA Advantage

While DORA compliance requires significant investment for FinTech startups, it also creates competitive advantages:

  • Customer Trust: Robust operational resilience builds confidence
  • Investor Appeal: Strong governance reduces investment risks
  • Market Access: Compliance enables EU market expansion
  • Partnership Opportunities: Meeting bank-level standards opens B2B channels
  • Operational Excellence: Discipline in risk management improves business outcomes

FinTech companies that view DORA as an investment in operational excellence rather than a regulatory burden will emerge as market leaders in the new digital finance ecosystem.

Ready to begin your DORA compliance journey? Download our FinTech DORA implementation toolkit including policy templates, risk assessment frameworks, and cost planning spreadsheets.

Accelerate DORA Compliance with Regulativ's FinTech Solutions

FinTech startups face the same DORA requirements as established banks, but with fraction of the resources. Regulativ's compliance automation platform levels the playing field, providing enterprise-grade operational resilience capabilities at startup-friendly pricing.

🏦 REGULATIV'S FINTECH DORA SOLUTION:

  • ICT Risk Management Automation: Continuous monitoring of cloud infrastructure, APIs, and critical systems
  • Incident Reporting: Automated 24-hour breach notification with multi-jurisdiction support
  • Operational Resilience Testing: Scheduled vulnerability assessments and disaster recovery exercises
  • Third-Party Risk Management: Automated vendor assessments for cloud providers and BaaS partners
  • Regulatory Reporting: Pre-built DORA reporting templates and dashboards

Purpose-Built for FinTech Scale

Our financial services solutions are designed for FinTech growth stages:

  • Seed to Series A: Essential DORA compliance framework at minimal cost
  • Series A to B: Scaled automation with enhanced monitoring
  • Series B+: Enterprise-grade controls with full regulatory capabilities
  • Pre-IPO: Audit-ready documentation and board-level governance

AI-Powered Risk Assessment

Regulativ's AI agents continuously monitor your FinTech infrastructure:

  • Payment Processing Resilience: Real-time monitoring of transaction flows
  • API Security: Automated vulnerability detection and remediation recommendations
  • Cloud Provider Oversight: Multi-cloud monitoring for AWS, Azure, GCP
  • Mobile App Security: Continuous assessment of iOS/Android security posture

Expert FinTech Compliance Guidance

Navigate DORA complexity with our specialized FinTech consultants:

  • DORA readiness assessments and gap analysis
  • Regulatory sandbox application support
  • Cost-effective compliance roadmap development
  • Investor due diligence preparation

FinTech DORA Success Metrics

FinTech startups using Regulativ achieve:

  • 60% lower compliance costs vs. traditional approaches
  • 4-week implementation vs. 6-month manual buildout
  • Investment-ready compliance that accelerates funding rounds
  • Scalable framework that grows with your business

Ready to accelerate your FinTech DORA compliance? Discover Regulativ's FinTech solutions or request a startup-friendly demo to see how we make enterprise compliance accessible to growing FinTechs.

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  • Establish a baseline across all business-critical capabilities
  • Conduct a thorough assessment of operations to establish benchmarks and set target maturity levels