April 23, 2026

Why AI Transformation Programmes Fail: 11 Governance Gaps That Kill Enterprise AI Projects

87% of AI projects never make it to production. (Source: VentureBeat/Gartner, 2023). Of those that do launch, most fail to deliver meaningful ROI within 24 months. The pattern is consistent across industries, company sizes, and AI maturity levels—and the root cause is rarely the technology.

As executives increasingly view AI as essential to competitive survival, understanding why these programmes fail becomes mission-critical. The patterns are clear, the costs are mounting, and the solutions are within reach—if you know where to look.

1. No C-Level AI Sponsorship—And Why IT Ownership Is Not Enough

The Problem: AI initiatives launched without sustained executive commitment become resource-starved orphans, struggling for budget, talent, and strategic direction.

Research by McKinsey (2023) shows that organisations with CEO-level AI sponsorship are 5x more likely to achieve significant ROI from their AI investments. Yet many companies still treat AI as a purely technical initiative, delegating oversight to IT departments without board-level governance.

The Cost: When regulatory questions arise, data privacy concerns surface, or cross-departmental resistance emerges, only C-level authority can navigate these challenges effectively. At one European financial services group, an AI programme stalled for nine months until the Group CRO formally co-sponsored it—within six weeks, three blocked data-sharing agreements were resolved.

The Solution: Establish an AI Steering Committee with representation from CEO, CTO, CFO, and Chief Risk Officer. Define clear success metrics, regular review cycles, and escalation paths. AI governance isn't optional—it's fundamental to programme success.

2. Skipping AI Governance Between Pilot and Production

The Problem: The pressure to show quick AI wins leads organizations to skip critical governance steps, jumping from proof-of-concept directly to production deployment.

This "move fast and break things" mentality works for consumer apps but becomes catastrophic when applied to enterprise AI, particularly in regulated industries. Companies rush to implement without establishing proper model validation, risk assessment, or compliance frameworks.

The Cost: Post-deployment governance retrofitting costs 3-5x more than building controls upfront (Source: Deloitte, 2024). Under the EU AI Act, high-risk AI systems deployed without conformity assessment face fines up to EUR 35 million or 7% of global turnover.

The Solution: Implement a structured AI governance maturity model that includes mandatory gates between experimentation and production. No AI model should reach production without passing through model risk management, bias testing, and regulatory compliance reviews within a structured AI governance framework.

3. Choosing the Wrong Use Cases and Poor ROI Planning

The Problem: Many organizations select AI use cases based on technical novelty rather than business impact, leading to impressive demonstrations that generate minimal value.

The classic mistake: automating processes that are already efficient while ignoring high-impact, high-friction areas where AI could transform operations. Companies often lack frameworks for evaluating use case potential, resulting in scattered efforts that fail to move business metrics.

The Cost: Without clear baseline measurements and success criteria, teams can't demonstrate value even when AI delivers genuine improvements.

The Solution: Develop a use case prioritization matrix that balances business impact, technical feasibility, and strategic alignment. Focus on use cases that address specific pain points with measurable outcomes. Establish baseline metrics before implementation and track improvements religiously.

4. Underestimating Data Dependencies

The Problem: Poor data quality is the silent killer of AI programmes. Organisations underestimate the complexity of data preparation, which typically consumes 60-80% of AI project resources (Source: Forbes/Anaconda, 2022).

Data scientists often discover critical data gaps, quality issues, or access restrictions after development begins, causing project delays, budget overruns, and performance compromises. Legacy data systems, siloed databases, and inconsistent data standards compound these challenges.

The Cost: Your AI model inherits every bias, gap, and error in your training data—and amplifies them at scale.

The Solution: Conduct comprehensive data audits before use case selection. Map data lineage, assess quality metrics, and identify governance gaps. Invest in data infrastructure and governance as prerequisites to AI success. Consider data readiness as a primary factor in use case prioritization.

5. No Clear Ownership of AI Assets

The Problem: Without designated AI asset owners, models become technical orphans—deployed but not maintained, monitored, or improved.

Many organizations treat AI models like software: build once, deploy, and forget. But AI models degrade over time due to data drift, changing business conditions, and evolving user behaviors. Without active ownership, performance silently deteriorates until models become business liabilities.

The Cost: When incidents occur, unclear ownership leads to finger-pointing rather than rapid resolution.

The Solution: Assign clear AI asset ownership with defined responsibilities for model performance, ongoing monitoring, and lifecycle management. Establish model performance SLAs and regular review processes. Ownership should span technical maintenance, business performance, and risk management.

6. Regulatory Compliance Left Until the End

The Problem: Compliance considerations treated as an afterthought create expensive retrofitting requirements and potential regulatory violations.

The EU AI Act's high-risk obligations take full effect in August 2026. Article 6 risk classification, Annex IV technical files, and conformity assessments are not optional. Post-deployment compliance fixes become exponentially more complex and costly. Some models may need complete rebuilds to meet these standards.

The Cost: Regulatory non-compliance can result in operational shutdowns, financial penalties of up to EUR 35 million or 7% of global turnover, and reputational damage that far exceeds AI programme investments.

The Solution: Integrate EU AI Act compliance requirements into AI development from day one. Establish regulatory review checkpoints throughout the development lifecycle. Build compliance monitoring into production systems rather than relying on periodic audits.

7. Underestimating the Importance of AI Guardrails

The Problem: Organizations deploy AI systems without adequate AI risk management controls, leaving themselves vulnerable to model failures, bias incidents, and unintended consequences.

AI systems can fail in subtle ways that traditional software doesn't. Models may exhibit unexpected behaviors under edge conditions, develop harmful biases, or produce results that seem reasonable but violate business rules or ethical standards.

The Cost: AI failures without guardrails can damage customer relationships, create legal liabilities, and undermine trust in AI initiatives across the organization.

The Solution: Implement comprehensive AI risk management frameworks aligned to NIST AI RMF or ISO 42001, including:

  • Real-time model monitoring and alerting
  • Automated bias detection and mitigation
  • Human oversight for high-stakes decisions
  • Fallback procedures for model failures
  • Regular risk assessments and penetration testing

8. Treating AI as a Technology Project Instead of Business Transformation

The Problem: IT leads the AI initiative. Success metrics focus on model accuracy and deployment speed rather than business outcomes. Business units remain largely uninvolved until "go-live."

This approach produces technically sound solutions that nobody uses. A European bank spent €12 million building a fraud detection system with 94% accuracy—but failed to integrate it with existing case management workflows. Fraud investigators couldn't access the AI insights during their decision-making process, so the old manual system continued unchanged.

The Cost: AI feels like a technology challenge, so organisations default to technology governance. The CIO or CTO takes ownership, procurement follows standard software acquisition processes, and success criteria mirror traditional IT projects.

The Fix: Establish AI as a business capability programme from day one. Business unit leaders must own outcomes, not just provide requirements. Create cross-functional squads where business experts work alongside data scientists throughout development, not just during requirements gathering.

Key question for leadership: Who in your organisation can be fired if the AI programme delivers technical success but zero business value?

9. Scaling Too Fast Without Proving Value

The Problem: After a successful pilot, organisations immediately launch AI initiatives across multiple departments and use cases. Six months later, none of the scaled projects are delivering expected returns.

A US manufacturer ran a successful predictive maintenance pilot on one production line, reducing unplanned downtime by 30%. Encouraged, they rolled out similar systems across 15 facilities simultaneously. Eighteen months later, only three sites showed any improvement—and two of those were marginal.

The Cost: Leadership interprets pilot success as proof that AI "works" and applies pressure to capture enterprise-wide benefits quickly. The unique conditions that made the pilot successful—engaged stakeholders, clean data, simplified processes—don't exist everywhere.

The Fix: Scale incrementally and prove value at each stage. Move from one pilot to three deployments, then to ten, then enterprise-wide. Each scaling phase should demonstrate that you can replicate success in different contexts, not just copy and paste the same solution.

Establish clear criteria for what constitutes "ready to scale." This might include data quality thresholds, stakeholder adoption rates, or minimum ROI requirements that must be met before expanding scope.

10. Ignoring the Human Change Management Challenge

The Problem: Organisations focus intensively on the technical aspects of AI—data pipelines, model training, deployment infrastructure—while assuming users will naturally adopt the new capabilities.

A healthcare system implemented AI-powered diagnostic assistance for radiologists. The technology was clinically validated and technically robust. But six months post-deployment, usage remained below 40%. Radiologists worried about liability, questioned the AI's decision-making process, and found the interface disrupted their established workflows.

The Cost: Technical teams understand that AI will change how work gets done but underestimate the psychological and cultural barriers to adoption. They assume that demonstrable benefits will drive adoption, overlooking how AI challenges professional identity and established expertise.

The Fix: Invest as much in change management as you do in technology development. This means:

  • Early involvement: Include end-users in design decisions, not just testing phases
  • Transparency: Help users understand how AI reaches its conclusions, even if they don't need to understand the underlying algorithms
  • Gradual introduction: Allow users to work alongside AI before relying on it completely
  • Skills development: Provide training on how to work effectively with AI, not just how to use the interface

Most importantly, address the fear factor directly. People worry AI will replace them or expose their limitations. Leadership must communicate clearly how AI will augment rather than replace human expertise.

11. Building Islands of AI Excellence Instead of Integrated Capabilities

The Problem: Different departments develop AI solutions independently. Marketing builds a customer segmentation model, finance creates a risk assessment algorithm, and operations deploys predictive maintenance tools. Each works well in isolation, but the organisation gains no synergistic benefits.

A retail company had twelve separate AI initiatives running simultaneously: demand forecasting, price optimization, inventory management, customer recommendation engines, and fraud detection systems. Each delivered modest improvements, but they operated with incompatible data formats, conflicting customer insights, and duplicated infrastructure costs.

The Cost: Individual business units see AI opportunities within their domain and move quickly to capture them. IT treats each request as a separate project. Nobody takes enterprise-wide responsibility for AI architecture and integration.

The Fix: Establish AI as a platform capability, not a collection of point solutions. This requires:

  • Common data architecture: Ensure AI initiatives can share data and insights across business functions
  • Unified AI infrastructure: Avoid proliferating different tools, platforms, and vendor relationships
  • Cross-functional governance: Create mechanisms for departments to coordinate AI initiatives and identify integration opportunities
  • Enterprise AI strategy: Define how AI capabilities will work together to create competitive advantage, not just departmental efficiency

Consider appointing a Chief AI Officer or equivalent role with authority to ensure AI initiatives complement rather than compete with each other.

The Path Forward: Building AI Transformation Success

These failure modes share a common thread: they stem from treating AI transformation as a series of separate initiatives rather than an integrated business capability. The organisations that succeed with AI don't just solve technical challenges—they solve organisational ones.

Getting this right means treating AI programme governance as a core business capability, built on four pillars:

Strategic Alignment — Establish governance frameworks and tie AI initiatives to business strategy before technical development begins.

Organizational Readiness — Ensure your data infrastructure, talent, and processes can support AI at scale.

Risk Management — Build guardrails and compliance monitoring into AI systems from inception, not as an afterthought.

Continuous Improvement — Create ownership models and performance monitoring that keep AI assets valuable over time.

The good news? These failure patterns are predictable and therefore preventable. In our experience working with enterprise clients, the organisations that acknowledge these challenges upfront—addressing change management, scaling discipline, and integration architecture alongside the technical work—consistently outperform those that assume technology alone will drive adoption.

Your transformation's success depends not on avoiding every pitfall, but on recognizing them early and responding systematically. The cost of governance is always less than the cost of failure.

See how AI Governor maps every AI system to EU AI Act risk classifications—from inventory to audit-ready compliance. Start with a free AI risk assessment at regulativ.ai.

About the Author

Jinal Shah — Co-Founder & CEO, Regulativ.ai

Jinal Shah is the Co-Founder and CEO of Regulativ.ai, an AI-powered platform automating regulatory compliance, risk management, and audit readiness for enterprises across the EU AI Act, DORA, ISO 27001, GDPR, and 40+ frameworks. With a background spanning HSBC, Nordea, and private banking at Kotak, Jinal brings deep expertise in financial services, data governance, and regulated markets. A London Business School alumnus, he founded Regulativ.ai to help organisations navigate increasingly complex regulatory landscapes through intelligent automation — replacing manual, error-prone compliance processes with AI-driven efficiency that delivers up to 80% time and cost savings.

Regulativ.ai was recognised as a CYBERTECH100 company and partners with global enterprises including Birlasoft to deliver end-to-end cyber-regulatory reporting solutions.

Connect with Jinal on LinkedIn · regulativ.ai

Why AI Transformation Programmes Fail: 11 Governance Gaps That Kill Enterprise AI Projects

87% of AI projects never make it to production. (Source: VentureBeat/Gartner, 2023). Of those that do launch, most fail to deliver meaningful ROI within 24 months. The pattern is consistent across industries, company sizes, and AI maturity levels—and the root cause is rarely the technology.

As executives increasingly view AI as essential to competitive survival, understanding why these programmes fail becomes mission-critical. The patterns are clear, the costs are mounting, and the solutions are within reach—if you know where to look.

1. No C-Level AI Sponsorship—And Why IT Ownership Is Not Enough

The Problem: AI initiatives launched without sustained executive commitment become resource-starved orphans, struggling for budget, talent, and strategic direction.

Research by McKinsey (2023) shows that organisations with CEO-level AI sponsorship are 5x more likely to achieve significant ROI from their AI investments. Yet many companies still treat AI as a purely technical initiative, delegating oversight to IT departments without board-level governance.

The Cost: When regulatory questions arise, data privacy concerns surface, or cross-departmental resistance emerges, only C-level authority can navigate these challenges effectively. At one European financial services group, an AI programme stalled for nine months until the Group CRO formally co-sponsored it—within six weeks, three blocked data-sharing agreements were resolved.

The Solution: Establish an AI Steering Committee with representation from CEO, CTO, CFO, and Chief Risk Officer. Define clear success metrics, regular review cycles, and escalation paths. AI governance isn't optional—it's fundamental to programme success.

2. Skipping AI Governance Between Pilot and Production

The Problem: The pressure to show quick AI wins leads organizations to skip critical governance steps, jumping from proof-of-concept directly to production deployment.

This "move fast and break things" mentality works for consumer apps but becomes catastrophic when applied to enterprise AI, particularly in regulated industries. Companies rush to implement without establishing proper model validation, risk assessment, or compliance frameworks.

The Cost: Post-deployment governance retrofitting costs 3-5x more than building controls upfront (Source: Deloitte, 2024). Under the EU AI Act, high-risk AI systems deployed without conformity assessment face fines up to EUR 35 million or 7% of global turnover.

The Solution: Implement a structured AI governance maturity model that includes mandatory gates between experimentation and production. No AI model should reach production without passing through model risk management, bias testing, and regulatory compliance reviews within a structured AI governance framework.

3. Choosing the Wrong Use Cases and Poor ROI Planning

The Problem: Many organizations select AI use cases based on technical novelty rather than business impact, leading to impressive demonstrations that generate minimal value.

The classic mistake: automating processes that are already efficient while ignoring high-impact, high-friction areas where AI could transform operations. Companies often lack frameworks for evaluating use case potential, resulting in scattered efforts that fail to move business metrics.

The Cost: Without clear baseline measurements and success criteria, teams can't demonstrate value even when AI delivers genuine improvements.

The Solution: Develop a use case prioritization matrix that balances business impact, technical feasibility, and strategic alignment. Focus on use cases that address specific pain points with measurable outcomes. Establish baseline metrics before implementation and track improvements religiously.

4. Underestimating Data Dependencies

The Problem: Poor data quality is the silent killer of AI programmes. Organisations underestimate the complexity of data preparation, which typically consumes 60-80% of AI project resources (Source: Forbes/Anaconda, 2022).

Data scientists often discover critical data gaps, quality issues, or access restrictions after development begins, causing project delays, budget overruns, and performance compromises. Legacy data systems, siloed databases, and inconsistent data standards compound these challenges.

The Cost: Your AI model inherits every bias, gap, and error in your training data—and amplifies them at scale.

The Solution: Conduct comprehensive data audits before use case selection. Map data lineage, assess quality metrics, and identify governance gaps. Invest in data infrastructure and governance as prerequisites to AI success. Consider data readiness as a primary factor in use case prioritization.

5. No Clear Ownership of AI Assets

The Problem: Without designated AI asset owners, models become technical orphans—deployed but not maintained, monitored, or improved.

Many organizations treat AI models like software: build once, deploy, and forget. But AI models degrade over time due to data drift, changing business conditions, and evolving user behaviors. Without active ownership, performance silently deteriorates until models become business liabilities.

The Cost: When incidents occur, unclear ownership leads to finger-pointing rather than rapid resolution.

The Solution: Assign clear AI asset ownership with defined responsibilities for model performance, ongoing monitoring, and lifecycle management. Establish model performance SLAs and regular review processes. Ownership should span technical maintenance, business performance, and risk management.

6. Regulatory Compliance Left Until the End

The Problem: Compliance considerations treated as an afterthought create expensive retrofitting requirements and potential regulatory violations.

The EU AI Act's high-risk obligations take full effect in August 2026. Article 6 risk classification, Annex IV technical files, and conformity assessments are not optional. Post-deployment compliance fixes become exponentially more complex and costly. Some models may need complete rebuilds to meet these standards.

The Cost: Regulatory non-compliance can result in operational shutdowns, financial penalties of up to EUR 35 million or 7% of global turnover, and reputational damage that far exceeds AI programme investments.

The Solution: Integrate EU AI Act compliance requirements into AI development from day one. Establish regulatory review checkpoints throughout the development lifecycle. Build compliance monitoring into production systems rather than relying on periodic audits.

7. Underestimating the Importance of AI Guardrails

The Problem: Organizations deploy AI systems without adequate AI risk management controls, leaving themselves vulnerable to model failures, bias incidents, and unintended consequences.

AI systems can fail in subtle ways that traditional software doesn't. Models may exhibit unexpected behaviors under edge conditions, develop harmful biases, or produce results that seem reasonable but violate business rules or ethical standards.

The Cost: AI failures without guardrails can damage customer relationships, create legal liabilities, and undermine trust in AI initiatives across the organization.

The Solution: Implement comprehensive AI risk management frameworks aligned to NIST AI RMF or ISO 42001, including:

  • Real-time model monitoring and alerting
  • Automated bias detection and mitigation
  • Human oversight for high-stakes decisions
  • Fallback procedures for model failures
  • Regular risk assessments and penetration testing

8. Treating AI as a Technology Project Instead of Business Transformation

The Problem: IT leads the AI initiative. Success metrics focus on model accuracy and deployment speed rather than business outcomes. Business units remain largely uninvolved until "go-live."

This approach produces technically sound solutions that nobody uses. A European bank spent €12 million building a fraud detection system with 94% accuracy—but failed to integrate it with existing case management workflows. Fraud investigators couldn't access the AI insights during their decision-making process, so the old manual system continued unchanged.

The Cost: AI feels like a technology challenge, so organisations default to technology governance. The CIO or CTO takes ownership, procurement follows standard software acquisition processes, and success criteria mirror traditional IT projects.

The Fix: Establish AI as a business capability programme from day one. Business unit leaders must own outcomes, not just provide requirements. Create cross-functional squads where business experts work alongside data scientists throughout development, not just during requirements gathering.

Key question for leadership: Who in your organisation can be fired if the AI programme delivers technical success but zero business value?

9. Scaling Too Fast Without Proving Value

The Problem: After a successful pilot, organisations immediately launch AI initiatives across multiple departments and use cases. Six months later, none of the scaled projects are delivering expected returns.

A US manufacturer ran a successful predictive maintenance pilot on one production line, reducing unplanned downtime by 30%. Encouraged, they rolled out similar systems across 15 facilities simultaneously. Eighteen months later, only three sites showed any improvement—and two of those were marginal.

The Cost: Leadership interprets pilot success as proof that AI "works" and applies pressure to capture enterprise-wide benefits quickly. The unique conditions that made the pilot successful—engaged stakeholders, clean data, simplified processes—don't exist everywhere.

The Fix: Scale incrementally and prove value at each stage. Move from one pilot to three deployments, then to ten, then enterprise-wide. Each scaling phase should demonstrate that you can replicate success in different contexts, not just copy and paste the same solution.

Establish clear criteria for what constitutes "ready to scale." This might include data quality thresholds, stakeholder adoption rates, or minimum ROI requirements that must be met before expanding scope.

10. Ignoring the Human Change Management Challenge

The Problem: Organisations focus intensively on the technical aspects of AI—data pipelines, model training, deployment infrastructure—while assuming users will naturally adopt the new capabilities.

A healthcare system implemented AI-powered diagnostic assistance for radiologists. The technology was clinically validated and technically robust. But six months post-deployment, usage remained below 40%. Radiologists worried about liability, questioned the AI's decision-making process, and found the interface disrupted their established workflows.

The Cost: Technical teams understand that AI will change how work gets done but underestimate the psychological and cultural barriers to adoption. They assume that demonstrable benefits will drive adoption, overlooking how AI challenges professional identity and established expertise.

The Fix: Invest as much in change management as you do in technology development. This means:

  • Early involvement: Include end-users in design decisions, not just testing phases
  • Transparency: Help users understand how AI reaches its conclusions, even if they don't need to understand the underlying algorithms
  • Gradual introduction: Allow users to work alongside AI before relying on it completely
  • Skills development: Provide training on how to work effectively with AI, not just how to use the interface

Most importantly, address the fear factor directly. People worry AI will replace them or expose their limitations. Leadership must communicate clearly how AI will augment rather than replace human expertise.

11. Building Islands of AI Excellence Instead of Integrated Capabilities

The Problem: Different departments develop AI solutions independently. Marketing builds a customer segmentation model, finance creates a risk assessment algorithm, and operations deploys predictive maintenance tools. Each works well in isolation, but the organisation gains no synergistic benefits.

A retail company had twelve separate AI initiatives running simultaneously: demand forecasting, price optimization, inventory management, customer recommendation engines, and fraud detection systems. Each delivered modest improvements, but they operated with incompatible data formats, conflicting customer insights, and duplicated infrastructure costs.

The Cost: Individual business units see AI opportunities within their domain and move quickly to capture them. IT treats each request as a separate project. Nobody takes enterprise-wide responsibility for AI architecture and integration.

The Fix: Establish AI as a platform capability, not a collection of point solutions. This requires:

  • Common data architecture: Ensure AI initiatives can share data and insights across business functions
  • Unified AI infrastructure: Avoid proliferating different tools, platforms, and vendor relationships
  • Cross-functional governance: Create mechanisms for departments to coordinate AI initiatives and identify integration opportunities
  • Enterprise AI strategy: Define how AI capabilities will work together to create competitive advantage, not just departmental efficiency

Consider appointing a Chief AI Officer or equivalent role with authority to ensure AI initiatives complement rather than compete with each other.

The Path Forward: Building AI Transformation Success

These failure modes share a common thread: they stem from treating AI transformation as a series of separate initiatives rather than an integrated business capability. The organisations that succeed with AI don't just solve technical challenges—they solve organisational ones.

Getting this right means treating AI programme governance as a core business capability, built on four pillars:

Strategic Alignment — Establish governance frameworks and tie AI initiatives to business strategy before technical development begins.

Organizational Readiness — Ensure your data infrastructure, talent, and processes can support AI at scale.

Risk Management — Build guardrails and compliance monitoring into AI systems from inception, not as an afterthought.

Continuous Improvement — Create ownership models and performance monitoring that keep AI assets valuable over time.

The good news? These failure patterns are predictable and therefore preventable. In our experience working with enterprise clients, the organisations that acknowledge these challenges upfront—addressing change management, scaling discipline, and integration architecture alongside the technical work—consistently outperform those that assume technology alone will drive adoption.

Your transformation's success depends not on avoiding every pitfall, but on recognizing them early and responding systematically. The cost of governance is always less than the cost of failure.

See how AI Governor maps every AI system to EU AI Act risk classifications—from inventory to audit-ready compliance. Start with a free AI risk assessment at regulativ.ai.

About the Author

Jinal Shah — Co-Founder & CEO, Regulativ.ai

Jinal Shah is the Co-Founder and CEO of Regulativ.ai, an AI-powered platform automating regulatory compliance, risk management, and audit readiness for enterprises across the EU AI Act, DORA, ISO 27001, GDPR, and 40+ frameworks. With a background spanning HSBC, Nordea, and private banking at Kotak, Jinal brings deep expertise in financial services, data governance, and regulated markets. A London Business School alumnus, he founded Regulativ.ai to help organisations navigate increasingly complex regulatory landscapes through intelligent automation — replacing manual, error-prone compliance processes with AI-driven efficiency that delivers up to 80% time and cost savings.

Regulativ.ai was recognised as a CYBERTECH100 company and partners with global enterprises including Birlasoft to deliver end-to-end cyber-regulatory reporting solutions.

Connect with Jinal on LinkedIn · regulativ.ai

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  • Establish a baseline across all business-critical capabilities
  • Conduct a thorough assessment of operations to establish benchmarks and set target maturity levels
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